Fuzed : Enterprise Social Knowledge Management, Communication and Collaboration Software

People love to connect. And they love to share. It’s no surprise—social networks turn the chaos of the internet into highly relevant sources of people connections and information.

Successful organisations must put that power to work for the business.

Fuzed includes everything from a robust private social network and knowledge platform; Document Collaboration to analytics and marketing combined in one product. With tools like built in surveys to collect opinions, forms for things like service requisition and ways to reduce noise by smart subscriptions and actionable desktop notifications, Fuzed makes it easy to stay productive and find the right information faster.

Fuzed is the Real-Time Social Network for the Enterprise. Empowering Social and Knowledge Enterprise, thus empowering your people and your business.

A Fuzed platform will improve employee engagement, customer perception, partner collaboration and enables an organization to use its communities to improve brand perception:

Develop relationships; internally and externally to Customers, Partners and Suppliers.
Find new customers.
Use Polls and Surveys to engage community on new initiatives/marketing/policy/incentives.
Close more sales and faster, with shared knowledge and experience.
Solve issues faster by sharing and closing quickly with the right expertise.
Improve customer satisfaction while reducing support costs.
Increase customer retention, build repeat business and strengthen brand loyalty.

Create Content

Fuzed provides a rich portfolio of content creation tools that help instantly share information, to get the point across, to inquire, to update, to give and get feedback, to alert and to advise others. Tools include sharing updates, messages, links, documents, questions, answers, answer voting, comments, polls, surveys, forms, assessments, content, people and group ratings, group tagging and more.

Build Connections

Fuzed provides a digital complement to the rich relationships people build and maintain in the workplace. From saving information privately for later use or reflection, sharing with the entire organization, sharing with groups private or public and even a one on one with trusted contacts, Fuzed offers a rich ecosystem to connect and share with. User profiles with expertise and interests as well as people mentions make it easy to connect with the right experts within the enterprise.

Add Context

When a standalone factual piece of information is shared, it seldom completes the picture or provides the entire context needed to complete a task or to support an idea or a response to a question. For any information created or shared, tap into existing applications right from Fuzed and connect information from those applications that helps complete context. Choose from built in plug-ins available OR connect your Enterprise applications with Fuzed. Plug-Ins are available for Microsoft Bing, LinkedIn, Twitter, Facebook, Microsoft SharePoint, Google Docs and Google Reader.

Two of the most common actions that people are used to in social network solutions are the “Share” and the “Like” buttons. Fuzed introduces a “Connect” button that makes it very easy to tap into other applications and sources of information to add context.

Fuzed Context Stream – The evolution of the traditional Activity Stream

Fuzed extends the traditional activity stream to be a source of knowledge discovery rather than just being an aggregated flow of events, content and activities which increases information overload and reduces impact of information shared.

Fuzed intelligently exposes related insights on the same events, people and content right in the stream. We call it the Fuzed Context Stream Learn More. As more and more people connect factual pieces of information, the resultant knowledge can be surfaced and used by others any time on demand now or in the future. Whenever a factual piece of information visible in the Activity Stream has existing context, the context will automatically be surfaced right in the Activity Stream alerting the user using visual cues. Imagine discovering factual pieces of information you did not even know existed or knew to even search for.

More importantly, the ability for others to rate the helpfulness of the context also ensures that the most relevant information is always right there. Not to mention, people who tend to connect the most impactful factual pieces of information can become part of a trusted network of individuals others can count on.

Search vs Discovery

Search results include pointers to people, communities and other related information. This reduces amount of searching time because related information is discovered along the way. Advanced search provides filtering by content type, user and time.

Subscriptions and Notifications

Subscribe to member activities, activities on information including new context added and activities on topics of interest.

Fuzed Analytics

To understand where and how community value to the business is generated, it is important to understand who is doing what, what information is proving to be popular, what are people most interested in and what are the trends in how people are collaborating. In part, the information provided can be used to encourage or sustain desired behaviors and is an important feedback mechanism to support community reward and recognition policy.

Fuzed Marketing

Fuzed Marketing takes your social interactions to the next level. For the first time, you can respond to your community based on the information you get from Fuzed Analytics using a built in Ad Builder.

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Pricing

Instead of charging by user, Fuzed charges by number of concurrent users. Organizations can keep costs low by estimating maximum number of users at any given time.*